Bank-Flex is delivered through a well-defined Delivery Model ensuring cost savings, reduced risks and quick delivery. Right from identifying client's functional and technical requirements to deploying the final product and support, the delivery model ensures an easy and seamless implementation - onsite or offsite. The model's distinct features and processes enable itself to adapt to the changing needs of clients while providing uninterrupted support.

Our Delivery Model is customer-centric which helps us to deliver the solution to client requirements without compromise and constraints. Along with giving top priority to our clients' business objectives and needs, our delivery model also ensures us to maintain a tight control over time and budget.

Project Initiation
The project starts by establishing the product’s scope and boundary conditions, including operational vision and acceptance criteria. It also includes estimating overall cost and schedule for the entire project, and more detailed estimates for the alignment phase that will immediately follow. The alternatives for risk management, staffing, project plan and cost/schedule/profitability tradeoffs are also evaluated. The project management processes such as communication, reporting, configuration management and change management are reviewed and agreed with the client.

Technical Alignment
In this phase, technical requirements of the application are studied and aligned with Eon Technologies' existing, multi-tier enterprise framework. A detailed technical architecture is also defined and agreed with the client’s technology team during this phase. All necessary services and features required in the application are decided in this phase viz. transaction management (commits & rollbacks), security, printing, mailing, etc. As part of this phase, a thin slice of the required business functionality is developed and deployed to prove the agreed architecture end-to-end. This is a crucial stage of the Delivery Model that mitigates any major risks related with integration of technology platforms in the early stages of the project. This is also the stage where some operational tests are carried out, including penetration testing.

Functional Alignment
This phase identifies, studies and aligns the functional requirements of the application with the existing Bank-Flex vanilla solution. The functional specification document is prepared and duly agreed for each service that includes use cases, GUI documents, front-end integration requirement and host transaction for the service. System-wide requirements such as error messages and look-and-feel are also identified and incorporated into the application. The specifications produced in this phase become the basis for user acceptance testing. Business users would use the agreed artifacts to specify their acceptance test criteria.

Solution Delivery
The solution delivery stage aligns and tests the Bank-Flex vanilla solution to the agreed client functionality and technical platform. The activities in this stage are carried out at Eon Technologies Development Center in Gurgaon, India.

The solution is delivered in stages to the bank for onsite deployment and integration. Each stage comprises of one or more services. A usual delivery would include analysis & design artifacts, deployable code, test packs with results, deployment instructions and release notes. Bank-Flex team will be at hand to help the client with deployment of the solution onsite.

Implementation
Implementation phase involves deploying the solution on the bank's testing environment. Bank-Flex also ensures a complete skills transfer to the bank’s in-house technology and support team.

Support
This is the phase where Bank-Flex support team fixes any problem or makes changes identified by the user acceptance test team onsite. Bank-Flex support team works together with the client’s team to ensure a smooth live roll-out and provides onsite support until the client becomes fully self-sufficient in managing and running the system.