Forward-thinking banks are clearly recognizing that digital transformation represents a critical evolution of new capabilities to enhance their competitiveness. Present day customers expect a high quality digital communication, elegant designs and interactive features. Digital banking is set to develop a vital new source of revenue growth and the innovations that are radically changing business models and redefining customer experiences.
BankFlex state-of-the-art Omni-channel platform provides integrated intelligence driven digital banking solutions for banks aiming to boost their leadership. Some of the key features of BankFlex digital banking are:
- Highly intelligent system with personalised customer experience across channels, automated and smart management of security levels on detection of security threats/Frauds, straight through and work flowed back-office processing, dynamic load management, personal finance insights, conversational cross-selling of products, and many more.
- One of the best available in the market which uses latest technologies & trends, BankFlex supports modern techniques like gamification and includes integration with social media sites.
- Overtaking branch networks, BankFlex allows banks to engage with customers over number of alternative channels such as Internet banking, Mobile APPS, Kiosks & Self-service terminals and Anywhere banking to provide enhanced customer services and experiences, a lot more effectively and efficiently.
- Omni-channel platform provides seamless end-to-end experience for customers with their bank.
- Integration with enterprise accounting systems of their corporate customers allows banks to strengthen their high-value customer base.
- A highly sophisticated solution for ensuring compliance with global and national bank regulations to eliminate money laundering.
- Delivered with your specification of branding, styling and usability across myriads of devices.
BankFlex delivers and supports Everywhere banking, Social Media, Internet, eCorporate, Mobile (WAP as well as Device Apps), SMS, Telephone, Teller, Call Centre, Kiosk & Self Service Terminal, M-Wallet, Workplace, Correspondent, Know Your Customer, Personal Finance Manager and ATM banking solutions that are massively flexible across business products, creating a unified customer experience with significantly lower cost of implementation and ownership. BankFlex integrates with bank's existing Core Banking system and any other external systems such as Card Management System, Bill Payment System, Telecom Networks, SMS Gateways, Credit Check Systems, Third-party Security Systems, Payment Gateways etc. It allows your bank to respond faster to new opportunities and competitive pressure by increasing sales and improving customer satisfaction.
For banks the ability to strategically position themselves for future growth and to respond to increasingly intense competitive pressures is essential. Yet for many banks strategic ambition is constrained by outdated or inappropriate systems and technology. Additionally, finding a trusted technology and business partner to help specify, implement and support the roll-out of new products and new channels is often problematic.
BankFlex allows banks, with broken or aging systems to rapidly rollout a functionally comprehensive, modern and secure omni-channel banking solution.
With BankFlex Nonstop Banking, customers continue to bank even if one or more core systems become unavailable. Bankflex continues to provide full banking service seamlessly ensuring full integrity of all financial transactions. BankFlex eliminates the need to replace or upgrade legacy core systems which become unavailable due to nightly processing, or system/communications failures.
Designed by specialist banking technologists who have spent several hundred person years in building this cutting-edge retail banking technology which has been proven in leading banks worldwide and available on Java and .NET platforms, BankFlex is a highly configurable, secure, flexible, scalable resulting in exceptionally high returns on investment.
With a growing network of partners worldwide and with a state-of-the-art product and support centre based in India, the BankFlex Team has the commitment, experience and resources to understand your unique business requirements and to deliver and support an omni-channel banking solution that is tailored to your needs, faster and without fuss.