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FAQs

Ans. BankFlex® positions banks for future growth with a “ready to deploy” solution to meet their digital transformation needs. Digital transformation is about attracting and keeping customers by exceeding their service expectations. BankFlex’s strong digital offering and a user-friendly customer experience are key part of that service. Your customers will enjoy a personalised, seamless experience at every digital banking touchpoint. As your trusted technology and business partner, BankFlex® will ensure your bank remains ahead of the digital curve. We are customer-centric, future-bank focused and digital at the core. BankFlex® is the digital banking solution of choice for leading banks worldwide.

Ans. BankFlex® is flexible and highly configurable. This allows the banks to faster speed-to-market their products and services. With its omni-channel platform, banks can quickly launch new digital services across various touchpoints, personalize customer journeys, and maintain regulatory compliance—positioning themselves as digital leaders in their market.

Ans. Absolutely! BankFlex® is built to support scalability, allowing banks to expand services, customer base, and integrations without compromising performance or security. BankFlex® is based on distributed architecture and supports both horizonal and vertical scalability. This allows the banks to start with a single server and distribute deployment of tiers on multiple servers and add more server at each tier for resilience.

Ans. BankFlex® has a highly flexible N-factor security authentication with SmartSecure feature. BankFlex® SmartSecure is a unique multi-channel, intelli-sense security solution which is very easy to configure and manage in real-time, it is self-learning, high performant and non-intrusive. It elevates the security smoothly on detection of higher risk, and de-scales it elegantly to normal when the risk is addressed and reduced. Not only does it apply the security levels dynamically and intelligently, it also dynamically configures additional security features for a customer based on its changing risk profile.

Ans. BankFlex® has been deployed by reputed banks worldwide from reputed banking groups. BankFlex® supports all international languages, supports multicurrency and caters to compliance of national banks of various countries and regions.

Ans. BankFlex® offers several feature-rich mobile banking applications designed for both iOS and Android platforms. These include Personal Mobile Banking App, Corporate Mobile Banking App, Mobile Wallet, m-POS, Agent Banking App, etc. These apps are secure, high-performant and uses BankFlex® omni-channel platform to deliver banking services to the customers on their fingertips. BankFlex® mobile banking apps are pure native apps and fully support and use native features of mobile platforms like the biometric authentication, push notifications, and AI-powered insights, thus making it a cornerstone of modern digital banking solutions.

Ans. BankFlex® provides high quality 24x7 live support which is strictly SLA driven.

Ans. Yes, BankFlex® fully supports multi-financial institution (Multi-FI) deployment. BankFlex is already deployed for several banks of a reputed European banking group. In this instance, subsidiary banks are based in different countries/continents, and have their own core banking systems. BankFlex Multi-FI is centrally supported and controlled through unified delivery and deployment.

Ans. BankFlex® is Multilingual and fully supports all international languages. Languages and different locales are fully configurable, including date/time and amount formats.

Ans. Yes BankFlex® supports accounts in multiple currencies, and provides a comprehensive support for financial transactions on these multi-currency accounts. BankFlex cross currency transfers support exchange rate conversion and FX contract and deals.

Ans. Yes BankFlex® is a complete “Digital Bank in a Box" including core, teller and a comprehensive set of digital channels. It is a ready to deploy solution which is configured to banks business requirements, workflows, and interfacing with payment gateways, billing systems, card systems, ERP & CRM system etc. Depending on the number of channels, BankFlex can be rolled out in a matter of few days to a few weeks using its Accelerated Agile methodology.

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