To improve the customer journey, BankFlex® Kiosk & Self Service extends the reach of banks by converting existing infrastructure of banks' service centres, branches, and merchant centres into comprehensive customer service points. This allows customers to carry out their routine transactions at a secure kiosk, bypassing branch teller queues. Less load on tellers will lead to fewer tellers, resulting in lower costs and improving customer experience.
Considering a wide variety of kiosks and self-service terminals, the inherent capabilities of BankFlex® to easily configure new connectivity and protocol mechanisms, fully configurable omni-channel security, and reusability of business functions and host interfaces. This makes it a very cost-effective and efficient solution for rendering a comprehensive automated branch teller capability on banks' existing or new Kiosk and Self-Service terminals.
BankFlex® Kiosk & Self Service solution transforms the existing infrastructure of banks through comprehensive customer service points.
This cost-effective solution helps banks provide a comprehensive service to the customers by using the bank’s service centers, branches, and merchant centers.
The banks’ customers can now bypass branch teller queues and carry out their routine transactions at secure kiosks, serving as customer service points. Kiosks and self-service terminals come in a wide variety, offering flexibility in terms of configuring new connectivity and protocol mechanism. BankFlex® Kiosk & Self Service solution also comes with fully configurable omni-channel security and re-usable business function and host interfaces.
BankFlex® Kiosk & Self Service solution also helps banks save costs on human resources, ensure efficiency and enhance customer experience by offering a comprehensive automated branch teller capability on banks' existing or new Kiosk and Self-Service terminals. The terminals can be remotely managed by bank officials.
Convenient and Secured: Provide customers with safe and seamless banking experience.
24X7 operation: Customers can now access banking services around the clock.
Optimal resource utilization: Self-service customer service points eliminate the need of human resources.
Cost efficient: Streamlined service delivery would lower operational expenses.
Remote Management: Bank staff can manage the kiosk machines remotely
Comprehensive Auditing: All operations carried out on BankFlex® linked terminals are logged in BankFlex® Audit and can be viewed by banks' staff using BankFlex® MAC
