In a digitally driven world, most of the new generation of customers prefers banking operations through mobile apps or the internet. Despite the technology advancements, there are still many customers that prefer remote banking services through telephone. Telephone banking is still quite a popular mode of channel, preferred by many bank customers for their remote banking services.
BankFlex® Telephone Banking bridges the gap, utilizing the touch-tone facility of telephones, and allows banks' customers to use the keypad of their phone to obtain information (via IVR) on banks’ products and services, request account balances and statements, and carry out basic transfer and bill payment operations. They can even receive the statement of their account by fax or connect to an operator for further assistance. BankFlex® Telephone Banking supports all popular IVRs, including CISCO IVRs.
Secure Connectivity: EEnsures a secured mode of communication channel
Versatile operations: Perform various transactions like balance inquiry, bill payments, scheduling, and additional customer services
User friendly Interface: Easily navigated operation, which can be used by many non-tech-savvy banking clients
Accessible and convenient: Idea for customers seeking banking assistance, especially in areas without internet connections
