A significant number of customers have switched to digital banking channels to meet their everyday financial needs. However, many still prefer telephone banking as a primary method or reliable alternative as the channel offers human interaction, security perception, accessibility for non-tech users and real-time confirmation. Telephone banking is quite popular with customers using remote banking services.
BankFlex® Telephone Banking bridges the gap between customers availing banking services via telephone and digital mediums, utilizing the touch-tone facility of telephones. Using touch-tone keypad on their phones, customers can easily access account information (via IVR), request balances and statements, and perform essential banking operations like transfers and bill payments. They can even receive the statement of their account by fax or connect to an operator for further assistance. BankFlex® Telephone Banking supports all popular IVRs, including CISCO IVRs, ensuring reliable performance. All in all, BankFlex® Telephone Banking transforms the traditional telephone banking into an efficient, user-friendly, and secure service channel.
Secure Connectivity: Ensures a secure mode of communication channel for safe transactions.
Versatile operations: PPerforms transactions like balance inquiry, bill payments, scheduling, and additional customer services easily.
User friendly Interface: Offers easy navigation, which can be used by many non-tech-savvy banking clients.
Expanded Accessible and Convenient: Provides essential banking services to customers in areas with limited or no internet access. Idea for customers seeking banking assistance, especially in areas without internet connections.