BankFlex® Call Centre is a functionally rich, easy-to-use solution, empowering customer service representatives of banks to offer a unified experience to their customers across all their accounts/relationships and provide comprehensive banking services efficiently, professionally, and in a friendly and profitable manner.
BankFlex® Call Center allows integration with any IVR system, such as CISCO IVR, and supports multi-level authorization. The services include banking inquiries, complaints management, account opening, and payments/transfers.
Round-the-Clock Service: 24X7 customer service available
Effortless Deployment: Ready-to-deploy solution
Centralized Management: Centrally managed by the bank’s customer service representatives of banks
Enhanced Efficiency: Increases the bank’s response efficiency and professionalism.
Comprehensive Auditing: All customer sessions and operations carried out by BankFlex® Call Centre are fully audited and logged
