Banks often struggle to deliver consistent customer channels across multiple channels. While digital banking has become popular and preferred among consumers, human engagement is still relevant in order to manage customer enquiries, complaints and transactions. BankFlex assists the banks by providing a functionally rich, easy to-use solution. BankFlex® Call Centre is a solution that helps the customer representatives of banks to deliver unified experience across all accounts/relationships. Customer representatives can now use the solution to provide consumer-friendly comprehensive banking services efficiently, professionally, and profitably.
BankFlex® Call Center allows seamless integration with any IVR system, such as CISCO IVR, and supports multi-level authorization. The solution simplifies complex processes like banking inquiries, complaints management, account opening, and payments/transfers.
Round-the-Clock Service: Delivers 24X7 customer service.
Effortless Deployment: Enables quick application by Ready-to-deploy solution
Centralized Management: Streamlines operations with centralized management by the bank’s customer service team.
Enhanced Efficiency: Boosts the bank’s response efficiency and professionalism.
Comprehensive Auditing: Maintains accountability with a full-proof system wherein all the call center operations are fully audited and logged.
