Conversational Banking is growing rapidly in the banking industry. As more and more consumers are shifting to digital banking for their convenience and benefits, banking customers don’t want to visit bank branches for smaller issues anymore. They want a solution to reach the bank without long waiting time and solve their queries in no time. Social media and messaging apps are hugely popular in all demographics. Thus, what is easier than using a conversational application, that your customers use on daily basis. Conversation Banking is using applications like WhatsApp, SMS, Telegram etc. as a platform to connect with your customers. Thus, conversational banking is being preferred by both banks and customers, for an improved customer experience.
Our premium omni-channel platform offers all forms of conversational banking. BankFlex Telegram Banking is a platform provided to bank customers to interact with bank with simple message over telegram. A series of banking operations like balance enquiry, account transactions, request account statements, cheques, pay bills and many more can be performed over simple messaging, initiated with just a “Hello”. BankFlex Telegram Banking can even be used by senior citizens conveniently just by following simple steps. This works like an Ai chatbot, which connects your bank customers with your bank seamlessly. This channel is easy to maintain and easily configurable through our BankFlex Platform, independent of your core solution.
Customers expect a faster response nowadays and wants their queries to be addressed anytime. For better customer experience and response, banks should expand their service 24/7 through the customer’s preferred communication channel. Telegram is preferred by customers for secure communication. BankFlex ensures complete safety of all transactions of bank customers, through various n-factor authentication processes.
Automated Process: BankFlex Telegram Banking offers an automated channel with help of chatbots to perform any banking operation.
Convenient: BankFlex Telegram Banking offers convenient digital experience for both customers and bank. In customer front, this channel can be used by any age group who are comfortable with this communication platform. Bank will be provided a complete dashboard to monitor and offer personalized solution to the customers.
Improve Customer Experience: BankFlex Telegram Banking improves customer experience, as this is easy to use, faster, secured and personalized service are offered to customers.
Increase Efficiency: Due to automated responses, the banks can solve most of the customer enquiries instantly, resulting in improved efficiency and customer satisfaction.
Increase Customer Lifetime Value (CLV): Bank when interacts with customer readily, and solves their queries on time, increases customer engagement. Thus, customers are likely to utilize these banking channels more, resulting in a loyal bank-customer relationship.
Lower Operating Cost: BankFlex Telegram Banking solution help banks to work smarter and efficiently.
Highly Secured: Telegram Banking has end to end encryption resulting a secured channel for all banking transactions through this platform. it is inherently and transparently secure. BankFlex servers ensure that all operations performed are fully audited.
BankFlex Telegram Banking is a convenient channel for bank customers to perform banking operation anytime anywhere, without any complication. This is easy to use and is multilingual application, catered to all demographics. Tailor your application and personalize responses to your bank customers for an efficient CX (customer experience) with BankFlex Telegram banking.
