Social Media plays a very important role as communication medium in our life. WhatsApp is the most popular instant-messaging platform, commonly used for media sharing and text exchanges. Now WhatsApp can be used for banking transactions as well. Banks can use WhatsApp for banking services and resolving queries on a real time basis.

BankFlex® WhatsApp Banking takes advantage of the real-time messaging feature of WhatsApp and provides its customers instantaneous banking, right at their fingertips. BankFlex® WhatsApp Banking works like a 'Digital Banker' chatbot that help customers with banking operations like balance enquiry, account transactions, request account statements, cheques, pay bills and many more. Bank’s customers can text a simple “Hello” to the bank’s designated WhatsApp number and a list of useful banking operations will be provided to choose from. BankFlex WhatsApp Banking is quick and easy to configure and install, it is multilingual, eliminating any language barriers.

WhatsApp Banking


BankFlex® Bank’s customers can perform a whole range of banking operations, through BankFlex WhatsApp Banking, viz:

Account Inquiries: Account Balance Inquiry, Account Transactions, View Status of a Transaction, Request Account Statement (PDF format), View Account Details Fixed Deposit, View Loan Account Schedule, View Overdraft Account Details, View Blocked Account Details, Generate QR Code of Account.

Transactions: Transfer between own accounts, UPI Transfer, Transfer to another bank, Bill Payment.

New Customer Onboarding: Fully compliant with eKYC requirements of the national bank as well as host bank. Supports Video KYC, NID scanning, Face recognition/verification, etc.

Customer Welcome: A fully managed process to invite existing customers to start using WhatsApp banking.

Open Account: Apply for Loan, Loan Application Status, Open Savings Account, Open Fixed Deposit.

Customer Services: View Exchange Rates, Currency Converter, View Interest Rates of FD, Contact RM, Contact Bank, View Bank Contact Details, View Branch Address/Location/Timings, View ATM Address/Location.

Service Request: Log a Complaint, View Status of Complaint, Stop Cheque Request, Stop Cheque Request Status, Chequebook request, Chequebook request Status, Cheque Status Inquiry, Request for Draft, Draft request Status.

Doorstep Banking (DSB) Services: Cash pickup, Cash delivery, Cheque pickup, Cheque requisition Slip pickup, Form 15H pickup, Delivery of Drafts, Delivery of Term Deposit Advice, Delivery of Term Deposit Advice, Life Certificate Pickup.

This BankFlex Omni Channel Features as follows

BankFlex® WhatsApp Banking Highlights:

Easy and Convenient: Customers don’t need be tech savvy or download any additional app, for their banking transaction. It is as simple as chatting with a friend. Customers just need to follow simple chat flow to perform their banking operations.

Highly Secured: BankFlex WhatsApp Banking has end to end encryption resulting a secured channel for all banking transactions through this platform. it is inherently and transparently secure. BankFlex servers ensure that all operations performed are fully audited.

24/7 Availability: BankFlex WhatsApp Banking is one of the most convenient ways for bank’s customers to keep track of their banking account’s status anywhere and anytime.

Rules driven and highly configurable: BankFlex WhatsApp Banking uses an intelligent conversation engine for interacting with customers. Smart conversations can be dynamically crafted by the bank’s authorized staff based on different types of customer, banking services, etc. Any changes are become effective in real-time. It does not require long release cycle.

Cross-channel Experience: The customers will be able to experience complete cross-channel experience in conjunction with other digital channels like Internet banking, Mobile banking, etc.

Increased Efficiency: Due to automated responses, the banks can solve most of the customer enquiries instantly, resulting in improved efficiency for the bank and a hugely improved customer experience.

BankFlex® WhatsApp Banking uses the most popular chat application as a banking platform, in a secure and convenient way. Implementing BankFlex WhatsApp Banking is proven to increase efficiency, reduce workload, reduce costing, and improve customer satisfaction. WhatsApp banking is rapidly growing its popularity and has now become a basic feature to be provided by banks to their customers. Let us connect to know more about how your bank can improve customer experience by using this chat app without any complications.

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