With the ubiquity of social media, arises the need for chat based personal banking solutions. Customers expect instant and secure banking services without resorting to complex apps or websites. WhatsApp, being the most popular instant-messaging platform, becomes the obvious choice for banking services.
BankFlex® WhatsApp Banking leverages the real-time messaging feature of WhatsApp and provides instantaneous banking services to the users. Acting as a ‘Digital banker’ Chatbot, WhatsApp banking helps customers with banking operations like banking enquiry, account transactions, requesting account statements and cheques, paying bills and more.
How easy the service is made for the end users? The customers can drop a simple “Hello” to the bank’s WhatsApp number. Following that, a list of useful banking operations will appear and the users can choose what kind of transaction they want to make. Moreover, the service is available in multiple languages, making language barriers non-existent. BankFlex® WhatsApp Banking, thus, is an easily configurable platform that provides efficient and safe platform for banking transactions.
Instant access to banking services: Customers can perform variety of functions like Account Balance Enquiry, Account Transactions, View Status of a Transaction, Request Account Statement (PDF format), View Account Details Fixed Deposit, View Loan Account Schedule, View Overdraft Account Details, View Blocked Account Details, and Generate QR Code of Account.
Variety of transactions: Users can Transfer between their own accounts, conduct UPI Transfer, Transfer to another bank, and pay bills online.
New Customer Onboarding: Fully compliant with eKYC requirements of the national bank as well as the host bank. Supports Video KYC, NID scanning, Face recognition/verification, etc.
Customer Engagement and Retention: A fully managed process to invite existing customers and engage them on the WhatsApp banking platform.
Easy Account Opening: Users can apply for Loan, view Loan Application Status, Open Savings Account, Open Fixed Deposit and more.
Customer Services: Customers can now view Exchange Rates, access Currency Converter, View Interest Rates of FD, Contact RM, Contact Bank, View Bank Contact Details, View Branch Address/Location/Timings, View ATM Address/Location and more.
Service Request: Users can Log a Complaint, View Status of Complaint, Stop Cheque Request, Stop Cheque Request Status, Chequebook request, Chequebook request Status, Cheque Status Enquiry, Request for Draft, Draft request Status.
Doorstep Banking (DSB) Services: The solution offers Cash pickup, Cash delivery, Cheque pickup, Cheque requisition Slip pickup, Form 15H pickup, Delivery of Drafts, Delivery of Term Deposit Advice, Delivery of Term Deposit Advice, and Life Certificate Pickup.
Effortless banking: Customers can access banking services through a platform that they are already using on a daily basis. Non-tech savvy users will find this solution as convenient as chatting with a friend who performs banking operations.
Highly Secured: BankFlex® WhatsApp Banking has end-to-end encryption resulting a secure channel for all banking transactions, making it inherently and transparently secure. BankFlex® servers also ensure that all operations performed are fully audited.
24/7 Availability: Customers can keep a track of their banking account’s status in real time.
Rules Driven and Highly Configurable: BankFlex® WhatsApp Banking uses an intelligent conversation engine for interacting with customers. Smart conversations can be dynamically crafted by the bank’s authorized staff based on different types of customers, banking services, etc. Any changes are becoming effective in real-time. It does not require long a release cycle.
Cross-Channel Experience: The customers will be able to experience complete cross-channel experience in conjunction with other digital channels like Internet banking, Mobile banking, etc.
Increased Efficiency: Due to automated responses, the banks can solve most of the customer enquiries instantly, resulting in improved efficiency for the bank and a hugely improved customer experience.
WhatsApp banking has now become a basic facility that bank customers use on a daily basis. BankFlex® WhatsApp Banking uses this popular chat application as a powerful and a secure banking platform,. Implementing BankFlex® WhatsApp Banking is proven to increase efficiency, reduce workload, reduce costing, and improve customer satisfaction. Let us connect to know more about how your bank can improve customer experience by using this chat app.
